This Privacy Notice ("Notice") explains how Arise Energy, LLC (“Arise Energy,” “us,” “we,” or “our”) collects, uses, and shares your information. This Notice applies to individuals who access this website and our online services provided through the website (collectively, “Services”).

We may change this Notice at any time by posting a revised version on our website. Any changes will be immediately effective upon the posting of the updated Notice. Please regularly check this Notice for any such updates.

This notice explains:
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Information we collect
How we use your information
How we share your information
Cookies and other tracking technologies
Information choices
How we protect your information
Special information for California residents
Children's privacy
Contact us

‍A. Information we collect

‍We collect the following types of information through your use of the Services:

‍Information you give Arise Energy . Depending on how you interact with our Services, we will collect the following information from you:
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- Contact information: This includes individual name, business name, and business address, email address, and telephone number.
- Account information: This includes username and password, business email address, and marketing preferences.
- Usage information: This includes information about your usage of our energy services, including meter data and information on your business's energy services (such as size or heating source).
- Customer service interactions: This includes information you provide when you engage with Arise Energy's customer service, including through recorded telephone calls, chats, surveys, and email correspondence.

‍Information Arise Energy learns from you. When you interact with our Services, certain information about you is automatically collected via our use of cookies and other tracking technologies, such as the following:

- Usage details about your interaction with our Services, such as which pages you access, frequency of access, what you click on, search terms, date and length of visits, and referring website addresses.
- Device information, including the IP address and other details of a device that you use to connect with our Services, such as device type and unique device identifier, hardware model, operating system, browser, mobile network information, mobile carrier, and the device's telephone number.
- Location information where you choose to provide us with access to information about your device’s location, including information on nearby devices and Wi-Fi access points.

To learn more about how we use cookies, please see our "Cookies and other tracking technologies" section below.

‍Information obtained from third parties. We may also obtain information about you from third-party lead generators. Additionally, Arise Energy may purchase your information from a third party to supplement the information you have provided to us, such as information about your interests, demographics, and marketing inferences. We may also obtain business contact information from the business entity you represent.

‍B. How we use your information

‍We may use your information for any the following purposes:

- Provide our services: To establish and provide service, maintain your account, manage your payments and transaction history; build and manage business opportunities, and fulfill contract requirements.
- Improve our services and grow Arise Energy: To understand our consumer base, conduct market research and statistical analysis, develop new products, and improve the Services.
- Respond to your inquiries: To provide support and respond to your questions, inquiries, and other requests.
- Send communications and marketing: To provide account updates or other communications regarding your account or to inform you of any changes to our Services. We may also use your information to send you information, recommendations, and promotions we feel may be of interest to you.
- Offer, maintain, and improve our Services: To monitor the performance of the Services, improve the Services, ensure the security of the Services, and personalize your experience.
- Comply with legal and regulatory obligations: To comply with our legal and regulatory requirements or in connection with inquiries from regulators, law enforcement agencies, or parties involved in litigation. We may also use your information to establish, protect, or exercise our legal rights; as required to enforce contracts; to defend against legal claims or demands; detect, investigate, prevent, or take action against illegal activities, fraud, or situations involving potential threats to the rights, property, or personal safety of any person.

‍C. How we share your information

‍We may share the information that we collect about you as follows:

- With vendors that perform business functions on our behalf, such as processing transactions, marketing, professional services, measurement and analytics services, energy efficiency services, maintenance and hosting of our Services, and IT.
- With recipients for business purposes as necessary to offer and improve our Services, such as energy suppliers and utility companies.
- With affiliates and other entities in our corporate family so these entities can share information on products and services that may be of interest to you.
- With advertising and measurement vendors who assist us in serving advertisements regarding the Services. These third parties use tracking technologies on the Services to collect or receive information from the Services and elsewhere on the internet and use that information to provide measurement services and targeted ads. Third parties may allow other companies to access information about you so that they may market other products you may be interested in.
- When required by law and when we are legally required to do so, such as in response to or in compliance with court or regulatory agency orders, legal proceedings, or legal processes; to exercise our legal rights; to defend against legal claims or demands; or to comply with the requirements of any applicable law.
- To prevent harm or if we believe it is necessary in order to detect, investigate, prevent, or take action against illegal activities, fraud, or situations involving potential threats to the rights, property, or personal safety of any person.
- As part of a business transaction with another entity or its affiliates or service providers in connection with a contemplated or actual merger, acquisition, consolidation, change of control, or sale of all or a portion of our assets or if we undergo bankruptcy or liquidation.

‍D. Cookies and other tracking technologies

How we use cookies
‍Like many other companies, we use cookies and other tracking technologies (collectively, “Cookies”). Cookies are small files of information that are stored by your web browser software on your computer hard drive, mobile or other devices (e.g., smartphones or tablets).

We use Cookies to:

- Estimate audience size and usage patterns;
- Understand and save your preferences for future visits, allowing us to customize our website and Services to your individual needs;
- Advertise new content and services that relate to your interests;Keep track of advertisements and search engine results;
- Compile aggregate data about website traffic and interactions to resolve issues and offer better site experiences and tools in the future; and
- Recognize when you return to our website.

We set some Cookies ourselves, while separate entities set other Cookies. We use Cookies other entities set to provide us with useful information, to help us improve our website and Services, to conduct advertising, and to analyze the effectiveness of advertising.

‍How you can opt out of cookies
‍If you wish to manage your Cookie settings, you can do so by clicking here.

Browser Settings

You can block Cookies by changing your Internet browser settings to refuse all or some Cookies. If you choose to block all Cookies (including essential Cookies) you may not be able to access all or parts of the website.

You can find out more about Cookies and how to manage them by visiting www.aboutcookies.org or www.allaboutcookies.org .

Platform Controls

You can opt out of Cookies set by specific entities by following the instructions found at these links:

Adobe: https://www.adobe.com/privacy/opt-out.html
‍Facebook/Meta: https://www.facebook.com/about/ads
‍Google: https://adssettings.google.com
‍LinkedIn: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out
‍Microsoft: https://account.microsoft.com/privacy/ad-settings/
‍Twitter: https://twitter.com/personalization
‍Yahoo: https://policies.yahoo.com/xa/en/yahoo/privacy/topics/opt-outfaq/[LTK1]

‍Advertising industry resources
‍You can understand which entities have currently enabled Cookies for your browser or mobile device and how to opt out of some of those Cookies by accessing the Network advertising initiative’s website or the Digital advertising alliance’s website. For more information on mobile specific opt-out choices, visit the Network advertising initiative’s mobile choices website.

‍Please note these opt-out mechanisms are specific to the device or browser on which they are exercised. Therefore, you will need to opt out on every browser and device that you use.

‍Google Analytics
‍We use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses Cookies to help us analyze how users interact with our website and Services, compile reports on their activity, and provide other services related to their activity and usage. The technologies used by Google may collect information such as your IP address, time of visit, whether you are a returning visitor, and any referring website. The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google’s Privacy Policies. To learn more about Google’s partner services and to learn how to opt out of tracking of analytics by Google, click here.

‍Google reCAPTCHA
‍We use Google reCAPTCHA, a free service provided by Google, Inc., to protect our website from spam and abuse. Google reCAPTCHA uses advanced risk analysis techniques to decipher humans and bots. Google reCAPTCHA works differently depending on what version is deployed. For example, you may be asked to check a box indicating that you are not a robot or Google reCAPTCHA may detect abusive traffic without user interaction. Google reCAPTCHA works by transmitting certain types of information to Google, such as the referrer URL, IP address, visitor behavior, operating system information, browser and length of the visit, cookies, and mouse movements. Your use of Google reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service. More information as to Google reCAPTCHA and how it works is available here.

‍Hotjar
‍We use Hotjar to better understand our users’ needs and to optimize the service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g., how much time they spend on which pages, which links they choose to click, what users do and do not like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses Cookies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For more information, please view Hotjar’s privacy page by clicking here.

‍E. Information choices

- Access or correct your information: You can access your contact information and other information about your service history via your Arise Energy account at any time to correct or view certain information of yours in our possession and associated with your account.
- Notification and marketing preferences: You may change your notification preferences at any time by logging into your Arise Energy account (if applicable) and adjusting your preferences. If you no longer wish to receive marketing communications from us, you can contact us or log into your account (if applicable) and adjust your preferences. You can also click the unsubscribe link at the bottom of applicable emails.
- Universal Opt-Out Mechanisms: If you are using a browser setting or plug-in that sends an opt-out preference signal to each website you visit, such as the Global Privacy Control ("GPC") signal, we will treat that as a valid request to opt out
- To download and use a browser supporting the GPC browser signal, click here. If you choose to use the GPC signal, you will need to turn it on for each supported browser or browser extension you use. Please note, however, that our Services are not currently configured to respond to “Do Not Track” signals.
- SMS preferences: You can opt out of receiving SMS messages by responding to any of our text messages with any of the following replies: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. Alternatively, you can change your notification preference by contacting us or logging into your Arise Energy account (if applicable) and adjusting your preferences.

‍F. How we protect your information

‍The security of your personal information is important to us. We implement and maintain commercially reasonable safeguards to protect and limit access to personal information that we collect and store. However, no security measure or modality of data transmission over the Internet is 100% secure. Although we strive to use commercially acceptable means to safeguard your personal information, we cannot guarantee absolute security of the networks, systems, devices, and databases we operate or that are operated on our behalf.

‍G. Special information for California residents

‍If you are a California resident, you have the right under the California Consumer Privacy Act (“CCPA") to receive notice of the categories of personal information we collect, the purposes for which those categories of personal information will be used, and how we determine the length of time for which the personal information is maintained. You are also entitled to receive notice regarding your rights under the CCPA.

‍Collection, Use, and Retention - Business Customers and Prospective Business Customers
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‍We collect personal information subject to the CCPA where we interact with representatives or agents of our business customers or other business contacts who are located in California or when residents of California visit our websites.

California law requires us to provide information regarding the criteria we use to determine the length of time for which we retain personal information.

We utilize the following criteria to determine the length of time for which we retain your personal information:

- The business purposes for which the personal information is used, and the length of time for which the personal information is required to achieve those purposes;
- Whether we are required to retain the information type in order to comply with legal obligations or contractual commitments, to defend against potential legal claims, or as otherwise necessary to investigate theft or other activities potentially in violation of Constellation’s policies and procedures applicable to you or against the law, to ensure a secure online environment, or to protect health and safety;
- The privacy impact of ongoing retention on the consumer; and the manner in which personal information is maintained and flows through our systems, and how best to manage the lifecycle of information in light of the volume and complexity of the systems in our infrastructure.

Individual pieces of personal information such as those listed above may exist in different systems that are used for different business or legal purposes. A different maximum retention period may apply to each use case of the information. Certain individual pieces of personal information may also be stored in combination with other individual pieces of information, and the maximum retention period may be determined by the purpose for which that information set is used.

The following chart describes our practices with regard to the collection, use, and retention of personal information. We use categories to describe the personal information we process that are listed in the CCPA. Certain personal information may fall into multiple categories. Some of the categories include very different types of information. As a result, how we use and how long we keep the personal information within each category will vary.

The examples of personal information listed below are illustrative and do not represent a complete description of the information we process.

Arise Energy does not collect the following categories listed in the CCPA for current and prospective business customers: protected classifications, biometric information, education information, or sensory data.

Sale, sharing, and disclosure
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The CCPA also requires us to list the categories of third parties to whom we “sell” or “share” personal information. Under the CCPA, a business “sells” personal information when it discloses personal information to a third party for monetary or other benefit; and a business “shares” personal information when it discloses personal information to a third party for targeted advertising purposes. We are also required to list the types of entities to whom we disclose personal information to conduct activities on our behalf, as described in Section C above. These entities are restricted from using personal information for any purpose that is not related to our contractual engagement.

‍H. Children's privacy

‍The Services are not intended for children under 13 years of age. We do not knowingly collect, use, or disclose information from children under 13 years of age.

‍I. Contact us

‍For questions or concerns about this Notice, please contact us at info@ariseenergy.com and we will use reasonable efforts to address those questions and concerns.